FAQs
1. What is Bagspack?
Bagspack is a modern patio and outdoor furniture store focused on delivering durable, stylish, and functional pieces for everyday outdoor living. Our collections are designed to enhance patios, balconies, gardens, and outdoor lounges with long-lasting comfort and clean design.
2. Do you ship across the United States?
Yes. Bagspack offers nationwide shipping across the United States. Shipping options, costs, and delivery timelines are displayed at checkout based on your location and selected products.
3. How long does delivery take?
Orders are typically delivered within 1–2 business days for nearby locations and 5–8 business days for other areas, depending on product availability. Once your order ships, you’ll receive tracking details to monitor the delivery.
4. What payment methods do you accept?
We accept major credit and debit cards, along with other secure online payment methods available at checkout. All transactions are processed through encrypted and trusted payment gateways.
5. Can I change or cancel my order after placing it?
Yes — orders can be modified or canceled within a short window after confirmation. Contact our support team as soon as possible, and we’ll do our best to assist before the order is processed.
6. What is your return and exchange policy?
We offer returns or exchanges within 30 days of delivery, provided the patio furniture is unused, undamaged, and returned in its original packaging. Assembled or clearance items may not be eligible.
7. How can I contact Bagspack customer support?
You can reach our support team through the Contact Us page on our website or via our official customer support email. Our team is ready to assist with orders, shipping, or product questions.
8. Is my personal and payment information secure?
Yes. Your privacy and security are a priority. Bagspack uses secure, encrypted payment systems and follows strict data protection standards to safeguard your information.
9. Do you offer discounts or promotions?
Yes. We run seasonal sales, limited-time offers, and special promotions. Subscribe to our updates or check our homepage regularly to stay informed.
10. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS, allowing you to follow your delivery in real time.